FAQ
Common questions
Install, billing, quality modes, retention, and storefront troubleshooting.
A Shopify app that adds AI virtual try-on to your Online Store. Shoppers upload a photo on a product page and receive a generated preview that combines their photo with your product styling.
From Shopify admin, open Style Swap AI, follow the install prompt, then enable the theme app embed in Online Store → Themes → Customize. Add the try-on product block on product templates where you want the button to appear. Step-by-step detail is in the documentation.
Quick mode uses a lighter model for faster, lower-cost generations. Higher-quality mode uses a more detailed model for richer results and typically consumes more plan credits. You can set a store default in admin; shoppers may see the choice if you expose it on the storefront.
Shopify Merchant Plans are billed through Shopify every 30 days: Trend ($19.99/mo · 100 try-ons · 50 MB Share & Gallery Storage Cap), Runway ($49.99/mo · 350 try-ons · 250 MB Storage Cap · Optional 0%-Markup BYOK for OpenRouter/Gemini keys), and Unlimited Fashion ($199.99/mo · 2,000 try-ons · 2 GB Storage Cap · Optional 0%-Markup BYOK). Beyond included try-ons, each extra try-on is billed through Shopify at your plan’s rate ($0.16, $0.14, or $0.10), with 30-day cycle caps at $500 on Trend, $1,000 on Runway, and $5,000 on Unlimited Fashion.
The Style Swap Mobile App uses a Unified Style Credit Pool + Closet Memory Cap architecture: Free ("Closet Starter" — $0) includes 15 Style Credits/mo, Quick/SD Virtual Try-On (2 credits), Unlimited URL Product Clipping (0 credits), AI Personal Stylist (3 prompts/day), up to 15 Closet Items (~10 MB), and 3 Active Hot/Drop Polls (+2 bonus credits per friend vote, up to 10/mo). Style Swap Pro ($9.99/mo or $79/yr) includes 200 Style Credits/mo, 2K Studio Try-On (4 credits) & Studio Cyclorama Mode, 3-Piece Outfit Layering + 5 Scene & Colorway Remixes (5 credits), Wardrobe Flat-Lay Extraction (4 credits) & Video Lookbook Extraction (2 credits), Unlimited AI Stylist, up to 250 Closet Items (100 MB), watermark-free exports, and Power-User BYOK Mode (0-credit unlimited inference with your own OpenRouter / Gemini key). Shoppers can also add a Credit Top-Up Pack ($4.99 one-time) for +75 never-expiring Style Credits (unlocking 2K Studio & Multi-Garment generation) and +25 Bonus Closet Storage Slots. Credit menu: URL Clip (0), AI Stylist Chat (0), Screenshot/Photo Clip (1), Quick/SD Try-On (2), Video Lookbook Extract (2), Studio 2K Try-On (4), Wardrobe Flat-Lay Extract (4), Full Multi-Garment Outfit + Scene Remix (5).
Yes. Every plan starts with a 7-day free trial (up to 50 try-on credits): Trend ($19.99/mo · 100 included · $0.16 extra · 50 MB storage cap), Runway ($49.99/mo · 350 included · $0.14 extra · 250 MB storage cap), Unlimited Fashion ($199.99/mo · 2,000 included · $0.10 extra · 2 GB storage cap) every 30 days. Billing runs through Shopify; the plan screen inside the app shows the current terms.
Try-on upload and output images are kept for a limited period (about 30 days) for operational use, then purged on a rolling basis. Usage metadata may be retained longer for billing and support. See the privacy policy for detail.
Confirm the theme embed is enabled, the block is on the correct product template, and the product has suitable imagery. In admin, check remaining credits and any error entries in the try-ons log. Test with Quick mode first. If the issue persists, email support with your shop domain and approximate time of the attempt.
The app uses Shopify’s theme app extension and product block, which work with Online Store 2.0 themes. Vintage themes without app blocks may need a theme upgrade or a supported base theme.
The app requests scopes required to embed in your theme, read product catalog context for try-on, manage app billing, and operate the merchant admin (usage, settings, and try-ons log). The exact scope list is shown on the Shopify install screen before you approve.
No. Shop Canvas connects Shopify to Framer storefronts. Style Swap AI is a separate Shopify App Store product for virtual try-on on Shopify themes. These resource pages live on shopcanvas.ai for convenience but describe the try-on app only.
Email contact@shopcanvas.ai with your myshopify.com domain and a short description. Include screenshots from admin if the try-ons log shows an error code.